Support
Last Updated: September 2025
How Can We Help?
We're here to help you and your family have the best experience with our educational games. Whether you have questions about gameplay, need technical support, or want to share feedback, we're just an email away.
Contact Support
For any questions, technical issues, or feedback, please reach out to us at:
Before You Contact Us
To help us assist you more quickly, please include the following information in your email:
- The name of the game you're having issues with
- Your device type (iPhone, iPad, Android phone, etc.)
- Your device's operating system version
- A detailed description of the issue or question
- Any error messages you're seeing (if applicable)
- Screenshots or screen recordings (if helpful)
Other Contact Information
For specific types of inquiries, you can also reach us at:
- Privacy Questions: privacy@umbrella.town
- Subscription Cancellations: cancel@umbrella.town
- Business Inquiries: hello@umbrella.town
Frequently Asked Questions
Q: How do I cancel my subscription?
A: You can cancel your subscription at any time by emailing us at cancel@umbrella.town. We'll process your cancellation immediately and you'll continue to have access until the end of your current billing period.
Q: Is my child's data safe?
A: Absolutely! We take children's privacy very seriously. We don't collect any personal information from children and only gather anonymous usage data to improve our games. You can read more about our privacy practices in our Privacy Policy.
Q: Can I play the games offline?
A: Most of our games can be played offline once downloaded. However, some features like progress syncing across devices may require an internet connection.
Q: Do you offer refunds?
A: Refunds are handled according to the policies of the platform where you made your purchase (Apple App Store, Google Play Store, etc.). For direct purchases, please contact us at support@umbrella.town to discuss your situation.